DreamHost made mistake and fixed it; Lunarpages spreads lies

Earlier this week, DreamHost made a billing mistake that inadvertently billed some customers for a year or two’s worth of hosting. They acknowledged their mistake and apologized profusely for it as they cleaned up after the mess. Some people took issue with the joking tone of the blog post. I’m used to their silly humor so I was okay with it but can totally understand people being upset especially if their finances took a hit as a result of the mistake. The following day, they wrote a more serious post which also detailed how they would reimburse people who suffered bank fees as a result of the overcharge.

What was the response of Lunarpages, my former webhost, to this? They wrote a blog post accusing Dreamhost of robbing their customers. (They’ve since changed the title, content, and tone of the post to be less accusatory and libelous since I first saw it. The permalink url remains to prove the original title and intent.) Hmm… call me crazy but I think stealing is when someone intentionally takes something belonging to another person with no intention of returning it. Dreamhost made a technical error with an unintended consequence, and refunded customers for the overcharge, as well as any fees incurred by the customers. They’re even letting people cancel web hosting accounts and refunding them.

It seems Lunarpages lacks its own moral compass to recognize right and wrong and so couldn’t figure out that what happened at DreamHost was not theft. What Lunarpages did with the spammy 404 pages it imposed on paying customers was an actual unethical act. Lunarpages has not officially acknowledged this error in judgment nor apologized for it. They just quietly reversed what they did. It would be hard to do otherwise since they did not tell their customers what they were doing behind their backs. They also banned helpful/long-time forum members who spoke up against what they did and deleted/censored attempts at exposing the truth. That alienated other long-time forum members, like myself. Now there’s one LP moderator who impresses people at how prolific he is at responding to forum posts. If they hadn’t banned nor alienated so many people, that one person wouldn’t have to be responsible for answering so many forum threads.

Anyway, I just wanted to point out/recall Lunarpages misdeeds to people who want to take up LP’s $40 offer to move from DreamHost. Both web hosts made mistakes but the manner in which they handled mistakes are completely different and tells me how trustworthy or not they are. If you still want to leave DreamHost, be careful about choosing to go with Lunarpages. Also note that the Lunarpages blog is very one-sided in the comments. Dreamhost’s blog and forum have both sides of the situation, regardless of how bad the negative comments made Dreamhost to appear.

Update:

Here’s a well written detailed post about this story:
Lunarpages Lies About DreamHost’s Billing Fiasco

Update 2008-01-20:

A former Lunarpages employee wrote about the current situation and provided a behind-the-scenes look at LP’s tactics:
Dreamhost and Lunarpages

A former customer of Lunarpages shared his thoughts on the differences between Dreamhost and Lunarpages:
Dreamhost, Lunarpages, $$$, and integrity
It seems the reason my account wasn’t affected was because I have a two-year contract so that it wouldn’t have been up for renewal in 12-2008.

10 thoughts on “DreamHost made mistake and fixed it; Lunarpages spreads lies”

  1. I totally agree with you Thu. LP just can’t seem to get themselves out of that habit of always taking the less-honorable low road.

    Since this billing error occurred over at Dream Host, LP has edited both their blog post and another one of their employee’s (Mitch Keeler) from outright accusing them of stealing, fraud and other misdeeds to taking a more toned down approach to all of this.

    My scorecard has DH=10 LP=0 (0 being the low road approach)

  2. Very well written Thu! I am in total agreement with you on this..LP’s reaction leaves a big question for me, whatever happened to professionalism in business?

  3. Lunarpages is not to be trusted.
    They lie to everyone to cover their own incompetence. I’ve seen it firsthand, and my internet ethics finally wouldn’t let me do it to you, my peers, any longer.

    btw, Hostgator has an amazing reseller program.
    Fuck you LP, I’ll make my own $$ and give my customers MY brand of support, not yours.

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