Last Friday, I ordered the Sprint Mogul from sprint.com, only because it’s not available in stores yet. It’s supposed to have overnight shipping. It’s Wednesday and the status of my order is: “The order is awaiting fulfillment.”
Tuesday morning, I put an order for a new DS game at amazon.com. I have Amazon Prime and the order qualified for free two-day shipping, so the estimated delivery was on Thursday. According to UPS, I will be getting the game today, after one day.
It was also a huge hassle calling Sprint on Monday to see what was up with my order since it was still showing that it was “in process” or whatever. First, they couldn’t find the order number, so they had to transfer me to another department that could find it. Then, they worried me when I was told that the zip code for the shipping address was wrong, even though the confirmation email showed the right address. Such incompetence. Finally, I got a verification call where they asked a bunch of questions, and confirmed that they had the right shipping address. Even then, I had a panicky moment because my battery was about to run out… after being on hold for over an hour throughout the day trying to reach customer service.
I like Amazon. I tend to get items earlier than the estimated delivery date. I wish I could order more things through Prime… I wouldn’t have to go to regular stores.
Update: I called Sprint today to find out what was going on with my order. If it’s on backorder, I might as well cancel and get it when it is sold in stores in a few days. It turned out that the phone had shipped, but the online status was not updated to reflect that. I ended up getting both my game and phone today. 
Christine (1 comments) said,
When you received a call to verify your information did they ask you to fax them a copy of a piture id with your name and a billing staement that has like your address? I received a call asking for those things.
November 27, 2007 - Tuesday at 10:48 pm
Thu Tu (56 comments) said,
No, I don’t remember having to go through that much trouble to verify. I just had to answer questions. Were you able to get things cleared up with them?
November 27, 2007 - Tuesday at 11:07 pm